Process & Accreditations

Assess: We thoroughly understand your IT infrastructure and how it supports your business objectives
Plan: We develop comprehensive IT strategies aligned with your goals.
Design: We create a detailed execution roadmap with clear deliverables and milestones.
Transition: We ensure a smooth transition from in-house to managed operations.
Operate: We manage your IT operations seamlessly, ensuring high availability and continuous support.
Optimize: We employ a continuous service improvement model to enhance your operations and reduce costs.
Innovate: We keep your IT strategy up-to-date by incorporating the latest IT innovations.

Monitor: Our teams vigilantly watch for incident notifications, whether reported manually or by automated systems.
Prioritize: Once an incident is detected, we create a ticket and assign a priority based on the alert type and severity.
Resolve: Our NOC engineers troubleshoot and resolve issues, ensuring we identify the root cause and take measures to prevent recurrence.
Escalate: We follow a hierarchical approach to incident management. If issues are not resolved promptly, we escalate them from L1 to higher-expertise L2 and L3 teams, maintaining continuous follow-up until resolution.
Communicate: We keep relevant stakeholders informed about issues and expected resolution timelines, providing timely updates as troubleshooting progresses.

Assess: Our SOC team evaluates the suitability of SOC for your business.
Select: We appoint a security auditor to liaise with your team.
Choose: We determine which SOC elements are relevant to your business, including report types, systems, and principles.
Align:We align security commitments and standards with your management goals.
Remediate: We address existing gaps in controls, policies, and processes.
Evaluate: We ensure that controls are correctly designed and functioning effectively.
Develop: We develop a system description encompassing system elements, criteria, and controls.
Prepare: Our SOC team prepares you for the audit period by running and maintaining processes effectively.
Conduct: We perform audits with preliminary walkthroughs before the final audits.
Distribute: We provide timely reports according to the report type and function.