Managed IT Infrastructure

Custom Tailored Service Packages

At Dexcel Networks, we offer bespoke service packages designed to meet the unique business needs of our clients. We stay ahead of industry trends and continuously enhance our offerings to ensure we provide the most relevant and valuable services to our customers.

Process-Driven Management for On-Premises, Cloud, and Hybrid Infrastructures

The complexity of IT infrastructure has increased exponentially with the adoption of private cloud, multi-cloud, hybrid-cloud, and public cloud models. These advancements bring both opportunities and challenges. Many enterprises struggle to effectively manage and optimize their IT infrastructure investments. However, Dexcel Networks can help you navigate these complexities.

Why Choose Dexcel Networks for Managed IT Infrastructure?

Flexible Engagement Models

We offer various service models—dedicated, shared, or customized—to suit your specific needs. Our services can be provided remotely, on-site, or through a combination of both.

ITIL-Based Service Management

Our services are built around the ITIL framework, ensuring high-quality delivery and service assurance in line with SLAs. We are certified across multiple ISO standards, including ISO 27001:2013, ISO 9001:2015, and ISO 20000-1:2011.

Multi-Vendor Support

Our team has extensive experience with a wide range of devices for end-users and enterprise products, operating systems like Linux, Unix, and Windows, network standards, software products, and various tools.

Comprehensive IT Infrastructure Services

Dexcel Networks offers a broad spectrum of services across the IT infrastructure management landscape, including networking and security, servers, storage, databases, virtualization, cloud, operating systems, backup, and disaster recovery.

Certified Expertise

Our skilled engineers hold over 300 certifications across security, network, database, application, and infrastructure domains, ensuring top-tier service and support.

Our Managed IT Infrastructure Services

Networking and Security

Maintenance and troubleshooting of LAN, WAN, WLAN, VPN, and IP Telephony
Monitoring network activity and performance
Monitoring network activity and performance
Network penetration testing, risk analysis, and benchmarking
Consulting, integration, deployment, and management of Software Defined Networks
Monitoring and maintenance of intrusion detection and prevention systems
Deployment, administration, and maintenance of next-generation firewalls

Compute and Storage

Consulting, capacity planning, and installation of servers
Maintenance of servers — OS and security patch updates
Server upgrades
Vendor management for incident resolution
Configuration and maintenance of Direct Attached Storage (DAS), Network Attached Storage (NAS) and Storage Area Networks (SAN)
Server and storage performance analysis and optimization
Fine-tuning of storage and servers

Database

Tier-based approach to customize our solutions for your needs
Skills across Oracle, Oracle EBS, SQL Server, MySQL, and NoSQL – Mongo DB
Database environment management
Schema-level change management
Database administration — user, backup, and security
Database backup and Disaster Recovery (DR)
Database performance tuning and optimization
Monitoring of database space and logs

Backup and DR

Data protection design, monitoring, and management
Periodic data backup, validation, and consolidation
Application and storage server replication – onsite and cloud
Native backup and restoration of storage and servers
System and file-level recovery

Cloud Services

Cloud architecture consulting and the selection of a cloud vendor
Cloud infrastructure administration and operations
Cloud security and compliance management
Cost optimization
Cloud utilities and tools management

Virtualization

Virtual resource allocation and planning
Workload management and optimization
Monitoring and troubleshooting of virtual resources
Building of automation capabilities

Operating Systems

Building of automation capabilities
Performance administration and uptime optimization
Installation and configuration of OS
Patch Management
Upgrade Management
Vendor Management