Our processes are robust, scalable, and reliable. We follow them meticulously to ensure your business goals are achieved with excellence and certainty, every single time.
Assess: We thoroughly understand your IT
infrastructure and how it supports your business objectives.
Plan: We develop comprehensive IT strategies
aligned with your goals.
Design: We create a detailed execution roadmap
with clear deliverables and milestones.
Transition: We ensure a smooth transition from
in-house to managed operations.
Operate: We manage your IT operations
seamlessly, ensuring high availability and continuous
support.
Optimize: We employ a continuous service
improvement model to enhance your operations and reduce
costs.
Operate: We keep your IT strategy up-to-date by
incorporating the latest IT innovations.
Our robust NOC process ensures consistency and thoroughness in managing IT operations. Our NOC handles various functions, including incident resolution, software installations, patch management, backup, and disaster recovery. For each function, we employ robust, time-tested practices from the ITIL service operations framework.
Monitor: Our teams vigilantly watch for
incident notifications, whether reported manually or by automated
systems.
Prioritize: Once an incident is detected, we
create a ticket and assign a priority based on the alert type and
severity.
Resolve: Our NOC engineers troubleshoot and
resolve issues, ensuring we identify the root cause and take
measures to prevent recurrence.
Escalate: We follow a hierarchical approach to
incident management. If issues are not resolved promptly, we
escalate them from L1 to higher-expertise L2 and L3 teams,
maintaining continuous follow-up until resolution.
Communicate: We keep relevant stakeholders
informed about issues and expected resolution timelines, providing
timely updates as troubleshooting progresses.
Our agile SOC process ensures our customers stay ahead of security threats while fostering innovation. Our SOC team is agile, process-oriented, and well-versed in the latest security threats and countermeasures. Operating with stringent, regulated guidelines, our SOC team also adheres to audit controls, ensuring your enterprise security meets compliance and safety standards.
Assess: Our SOC team evaluates the suitability
of SOC for your business.
Select: We appoint a security auditor to liaise
with your team.
Choose: We determine which SOC elements are
relevant to your business, including report types, systems, and
principles.
Align: We align security commitments and
standards with your management goals.
Remediate: We address existing gaps in
controls, policies, and processes.
Evaluate: We ensure that controls are correctly
designed and functioning effectively.
Develop: We develop a system description
encompassing system elements, criteria, and controls.
Prepare: Our SOC team prepares you for the audit
period by running and maintaining processes effectively.
Conduct: We perform audits with preliminary
walkthroughs before the final audits.
Distribute: We provide timely reports according
to the report type and function.
