Symphony Summit – Dexcel Networks by Cnet Infra

Summit Symphony: Elevating IT Services Management with Intelligence

Dexcel Networks proudly offers Summit Symphony, an advanced IT Services Management (ITSM) platform powered by artificial intelligence. This solution enhances service management, asset management, and availability management, providing a seamless and intelligent approach to IT operations.

Dexcel Networks is a certified and trained implementation partner for Summit Symphony, offering expertise in architecting, implementing, configuring, integrating, upgrading, and monitoring this robust platform.

Why Choose Dexcel Networks for Summit Symphony?

Comprehensive IT Operations Management

Summit Symphony excels in service, asset, and availability management, all powered by artificial intelligence to provide holistic management and 360-degree visibility

Flexible Deployment and Licensing

Whether you prefer on-premises or cloud deployment, Summit Symphony offers flexible named and concurrent license models to suit your needs.

Enhanced Operational Intelligence

Leveraging AI, Summit Symphony uses contextual information, knowledge harvesting, and event correlation to achieve higher First Contact Resolution (FCR) rates.

Service Automation

Summit Symphony’s intelligent digital agent, CINDE, manages Level 1 queries autonomously, reducing errors and performing regular preventive maintenance tasks.

Gamification for Performance Improvement

The platform’s gamification features promote a transparent work culture, encouraging healthy competition and performance-based rewards.

Our Summit Symphony Services

Consulting: Dexcel Networks’ experts guide you in selecting the right modules and integrations to meet your specific requirements.

Implementation:As certified implementation partners, we ensure a fully pre-configured and functional Summit Symphony solution is deployed, either on-premises or in the cloud.

Business Intelligence Configuration:We customize BI tools with visualizations to support your specific goals and metrics.

Integration:Our team ensures seamless integration of Summit Symphony with third-party ITSM tools, ERPs, directory services, middleware applications, web services, and other communication platforms you utilize.

Mobile Integration:We enable mobile monitoring for your help desks and data centers, along with SMS-based management.

Upgrades:Our skilled teams minimize risks and downtime during the upgrade process, ensuring a smooth transition to the latest Summit Symphony version.